Debbie Bailey Sales Mgr./Customer Service P. O. Box 848 96 Trolley Street Jane Lew, WV 26378 Order Desk: 1-800-624-3114 Fax: -1-304-884-7842 deba@wvdsl.net If you have any questions or comments concerning the MASTERPIECE CRYSTAL ON LINE STORE, please give us a call at 1-800-624-3114 or e-mail us at deba@wvdsl.net OUR GUARANTEE: It is important to us that you be completely satisfied. If you are not satisfied, call or e-mail us and we will promptly correct the problem to your satisfaction or return the items for a full refund. Buying from the MASTERPIECE CRYSTAL ONLINE STORE is easy and secure. When you place an order you can be confident that your credit card information is protected by the Yahoo Store secure server. If you are still concerned about sending credit card information over the internet you may print the order screen when you are done, and fax, mail, or call it in to the the address listed below. TAX: 6% West Virginia state sales tax is collected on all orders to shipped to West Virginia addresses. PAYMENT: We currently accept Visa, MasterCard, Discover, and American Express. SHIPPING: All orders will be shipped in 2-3 business days by UPS Ground, so please allow 7-10 business days for delivery. Shipping charges are added to each order based on the shipping rate table. If faster shipping is required please contact us before placing your order so we can confirm our ability to meet your needs. Additional shipping charges apply on all overnight delivery and expedited orders. Please allow for extra delivery time on order forms that are mailed in. DAMAGED ITEMS: All of our items are carefully packaged by experienced people for shipment to you. Occasionally however breakage may occur. If this happens to you please notify us promptly by phone, fax, or e-mail so we can ship replacements to you. Each order will be insured by UPS so they will want to come by and inspect the damage so please hold on to the items and packaging materials until they inspect the damage. Once UPS verifies the damage you may discard the items and packaging. There is no need to ship them back to us.